Shipping & payment

Shipping costs apply per order, not per item. We deliver within Germany; other countries only if the checkout offers them – it will then also show the exact costs before you order (§ 5 T&Cs).

1. 1Day 0Ordered & paidThe clock starts when payment is received.
2. 21–2 working daysWith usStock items are packed and handed over to the carrier.
3. 32–3 working daysOn the wayThe carrier delivers the parcel.

Within Germany that adds up to 3–5 working days: stock items usually leave us within 1–2 working days of receipt of payment. The expected delivery time is also shown at checkout; if an item is not available immediately, this is stated on the product.

• We ship abrasives packed flat and dry.
• Discs and sheets in a box, rolls in a box with edge protection.
• We use packaging made from recycled material wherever the product allows.
• Where boxes, film, used abrasives and old machines should go is explained under Disposal & take-back.

1. 1Confirmation of receipt – immediately. Only confirms that your order has arrived; the contract is not yet concluded (§ 2 T&Cs).
2. 2Order confirmation – shortly afterwards. With this we accept the order – at the latest when we ship it. Now the contract is in place.
3. 3Shipping confirmation – when the parcel leaves. With tracking number and a link to track the shipment.

The invoice is enclosed with the delivery or sent by email; trade customers paying by invoice receive it with the payment terms set out in § 4 T&Cs.

• When the parcel leaves, we send a shipping confirmation by email – usually with a tracking number and a link to the carrier’s tracking page.
• The same details are shown with the order in your customer account.
• No email in your inbox? Check your spam folder first. If the parcel has not arrived after 3–5 working days, write to us with your order number.

Consumers can withdraw within 14 days. The only exceptions are sealed hygiene products such as respiratory masks if the seal has been removed after delivery.

• Withdrawal policy →Your rights as a consumer – 14 days from receipt.
• Returns & complaints →Withdrawal, transport damage, packing, refund – step by step.